What does HK2 mean in an Amadeus PNR?

HK2 means the segment is confirmed (HK) for 2 passengers. The number after the status code always reflects the passenger count on that segment.

How do I tell the departure and arrival time apart in an Amadeus segment line?

The two times at the end of the segment line appear in order — departure time first, then arrival time — each followed by an A (AM) or P (PM) suffix in 12-hour format.

What is the AP element in an Amadeus PNR?

AP stands for Address/Phone — a mandatory contact element containing a phone number, required before a booking can be ticketed.

Do all Amadeus PNRs have a TK element?

Most do, since it records the ticketing arrangement — either a time limit by which the booking must be ticketed, or confirmation that ticketing has already happened.

How to Read an Amadeus PNR Line by Line (Full Walkthrough)

An Amadeus PNR can look like a wall of cryptic codes the first time you see one. It isn't random — every line follows a consistent structure. This walkthrough takes a real-style Amadeus PNR apart line by line so you can read one confidently, whether you're new to the desk or just switching over from another GDS.

A Sample Amadeus PNR

RP/LON1A2345/LON1A2345
1.SMITH/JOHN MR
2 BA 284 H 15JUL 2*LHRJFK HK2 1120A 215P
3 AP LON 020 7946 0958
4 TK OK15JUL/LON1A2345

Line 1: The Record Locator Header

RP/LON1A2345/LON1A2345 identifies the office that created and is currently servicing the booking. LON1A2345 is the office ID — it tells you which agency location owns the PNR, which matters if you need to trace a booking back to its source.

Line 2: The Passenger Name

1.SMITH/JOHN MR is the passenger name element. The format is always SURNAME/FIRSTNAME TITLE, numbered starting from 1. Multiple passengers each get their own numbered line.

Line 3: The Flight Segment

This is the line most new agents find hardest to parse at first. Breaking 2 BA 284 H 15JUL 2*LHRJFK HK2 1120A 215P down piece by piece:

Segment	Value	Meaning
Line number	2	Second element in the PNR
Airline	BA	British Airways
Flight number	284	Flight BA284
Booking class	H	Discounted economy fare class
Date	15JUL	15th of July
Day-of-week	2	Tuesday (numeric weekday marker)
Route	LHRJFK	London Heathrow to New York JFK
Status	HK2	Confirmed, 2 passengers
Departure time	1120A	11:20 AM local
Arrival time	215P	2:15 PM local

Line 4: Contact Element

3 AP LON 020 7946 0958 is an "AP" (address/phone) element. LON indicates a London-based contact number, followed by the actual phone number. Every PNR needs at least one contact element before it can be ticketed.

Line 5: Ticketing Element

4 TK OK15JUL/LON1A2345 records the ticketing arrangement — in this case a ticketing time limit or confirmation, tagged with the date and office that set it. TK OK variants and their exact meaning can vary depending on whether it's a time limit, a ticketed confirmation, or an auto-ticket instruction.

💡 Quick Tip

Once you can reliably identify the five core elements — passenger name, segment, contact, ticketing, and any remarks — you can read almost any Amadeus PNR, no matter how many segments or passengers it contains. The structure repeats; it just gets longer.

What About Multi-Segment or Multi-Passenger PNRs?

Longer PNRs simply repeat these same element types with incrementing line numbers — more passenger lines, more segment lines for connections or a return journey, sometimes additional remarks (RM) or special service requests (SSR) elements for things like meal preferences or wheelchair assistance. The reading method doesn't change; there's just more of it.

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