PNRGenius ("we," "our," or "us") provides a free PNR conversion and itinerary-building tool for travel agents, along with an optional free account for agents who want to save their work. This policy explains what information we collect, how we use it, and your rights regarding your data.
PNR text you paste into the converter or Itinerary Builder is sent to our server to be parsed into a readable itinerary, and the resulting itinerary is returned directly to your browser. If you are not signed in, we do not store, log, or retain the PNR text you submit beyond the time needed to process and return the response. The full converter and Itinerary Builder work without ever creating an account.
PNRGenius offers an optional free account, used only if you choose to sign in. There are no passwords: you enter your email address, we send a one-time sign-in link to that address, and clicking it signs you in. That sign-in link expires after 15 minutes and can only be used once. Once signed in, your browser holds a session token that keeps you signed in for up to 30 days, after which you'll need to request a new link.
We use your email address only to send you the sign-in link and, if you turn on Schedule-Change Alerts, to notify you about changes to a saved booking. We do not use it for marketing email, and we do not sell or share it with advertisers.
If you are signed in and choose to save a converted PNR using the "Save" button, we store the raw PNR text you pasted and the parsed itinerary data (which can include passenger names, flight numbers, dates, and routing) on our server, associated with your email address, so you can come back to it later from the "My Bookings" page. This is the one case where PNR content — including passenger names — is retained rather than discarded after processing.
You can rename or permanently delete any saved booking at any time from My Bookings. Deleting a booking removes it from our storage. We do not use saved booking content for any purpose other than showing it back to you, checking it for schedule changes if you have that feature on, and letting you export or copy it.
For agents who save bookings, we periodically check the flight status of segments departing within the next 7 days, using a third-party flight-data provider (AeroDataBox), and email you at your account address if something changes (for example, a departure time, gate, or status change). This check only runs against bookings you have chosen to save — nothing is checked or emailed for PNRs you convert without saving.
Some features — such as saved agency branding (logo, name, colours, contact details) in the Itinerary Builder, and your sign-in session token — are stored locally in your browser using localStorage. Branding information stays entirely on your device and is never transmitted to or stored on our servers. Clearing your browser data will remove it, and will also sign you out.
We may use standard, privacy-respecting analytics tools to understand aggregate site usage (such as which pages are visited and how often), and third-party advertising services (such as Google AdSense, where enabled) may use cookies to serve relevant ads. These services may collect information as described in their own privacy policies.
If and where PNRGenius displays advertising through Google AdSense, Google and its partners may use cookies to serve ads based on your prior visits to this and other websites. You can learn more and manage your ad preferences at Google Ads Settings.
PNRGenius is a professional tool built for travel agents and is not directed at children. We do not knowingly collect personal information from anyone under 13, and we do not knowingly show personalised ads to users under 13.
Our site links to third-party resources (such as host agencies, industry bodies, and news sources) for informational purposes, and relies on third-party services to operate: Mailgun (to deliver sign-in and alert emails) and AeroDataBox (to check flight status for Schedule-Change Alerts). We share only what each service needs to do its specific job — for example, your email address with Mailgun to deliver a message, or a flight number and date with AeroDataBox to check its status — and are not responsible for the privacy practices of external sites linked from PNRGenius.
You can see everything we hold about your account at any time on the My Bookings page, rename or delete individual saved bookings yourself, and sign out at any time. If you'd like your account and all associated saved bookings permanently deleted, email us and we'll action it. If you have never signed in, there is generally no stored personal data associated with you beyond what's held locally in your own browser (which you can clear at any time through your browser settings).
We may update this privacy policy from time to time to reflect changes in our practices — including new features like the account system and alerts described above — or for legal or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions about this privacy policy, or want your account and saved data deleted, please contact us or email info@pnrgenius.com.